Build. Scale. Succeed.

1. Introduction

Syntexe Digital Solutions (“Syntexe,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and safeguard information when you visit our website, engage our digital marketing, web development, mobile app development, design, SEO, paid advertising, social media management, AI, or software services.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

2. About Us

Syntexe Digital Solutions is a digital marketing and web development agency headquartered in Gulberg III, Lahore, Pakistan. We serve clients locally and internationally across web development, marketing, AI solutions, software, and creative services.

3. Information We Collect

We collect information provided directly by you, information collected automatically, and information received from third parties.

• Contact details including name, company, email, phone number, country and city.
• Project details, business goals, technical requirements, files and shared materials.
• Advertising account data including Google Ads, Meta Ads, LinkedIn Ads and analytics access.
• Billing information and payment confirmations.
• Device information, browser type, IP address, cookies and usage data.

4. How We Use Your Information

• Deliver and improve our services.
• Manage projects, communication and support.
• Create marketing campaigns, reports and audits.
• Send updates, offers and service information.
• Improve website security and performance.
• Prevent fraud, spam and unauthorized access.

5. Legal Bases For Processing

Where applicable, we process information based on:

• Contract requirements.
• Legitimate business interests.
• User consent.
• Legal and regulatory obligations.

6. How We Share Your Information

We do not sell your personal information. Information may only be shared with:

• Hosting, communication and software providers.
• Advertising and analytics platforms including Google, Meta, TikTok and LinkedIn.
• Trusted freelancers or subcontractors under confidentiality agreements.
• Legal authorities when required.

7. International Data Transfers

As a Pakistan-based agency working internationally, your information may be processed in different countries. We apply appropriate safeguards to protect transferred information.

8. Cookies & Tracking Technologies

Our website uses cookies, pixels and tracking technologies for:

• Website functionality.
• Analytics and performance tracking.
• Advertising measurement.
• User preferences.

9. Data Retention

We keep personal information only as long as necessary for business operations, legal requirements, resolving disputes and protecting our rights. When information is no longer required, it is securely deleted or anonymized.

10. Data Security

We use technical and organizational security measures including access controls, encryption, secure storage and permission management. However, no online system can guarantee complete security.

11. Your Privacy Rights

• Request access to your information.
• Request correction of inaccurate data.
• Request deletion where applicable.
• Object to certain processing activities.
• Withdraw consent.
• Lodge complaints with relevant authorities.

12. Children's Privacy

Our services are intended for users aged 18 or older. We do not knowingly collect personal information from children.

13. Third Party Links

Our website may contain links to external websites and platforms. We are not responsible for third-party privacy practices.

15. Changes To This Privacy Policy

We may update this Privacy Policy from time to time due to changes in our services, practices or legal requirements. The updated date shown above indicates the latest revision.